Frequently Ask Questions
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FAQS

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WHY WOULD I CHOOSE OKANAGN WELLNESS COUNSELLING SERVICES (OKWCS)?

  • We guarantee a safe, non-judgmental, friendly environment for you to explore personal goals and overcome challenges.
  • We adopt LGBTQ+ friendly and gender affirming practices.
  • We practice in holistic and evidence-based approaches.
  • Beside working through mental disorders and challenges, OKWCS also emphasizes on the importance of personal well-being, strength and growth, reaching full potential, and finding inner peacefulness.
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HOW MUCH DOES EACH SESSION COST?

15 minutes free consultation over the phone or in person are available for first time client. Session fees are based in alignment with standard counselling rates in the province of British Columbia. Fees are payable at the end of each appointment by cash, e-transfer, cheque, credit card and debit.

  • $120 per 60 minute for Individual Counseling session
  • $135 per 75 minute session for Couples Therapy/ Marriage Counseling
  • Cost for group counselling depends on the sizes of the group and duration of the session. Please inquires further information with OKWCS.
  • Sliding scale is available and session packages are also available depend on your needs. Please discuss further with the therapist.
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IS MY COUNSELLING COVERED BY INSURANCE?

It is the client’s responsibility to consult with their insurance provider regarding the nature and limits of any extended medical benefits. Note that fees for private psychological services are not covered by BC’s provincial health plan (MSP). Formal receipts are provided at the end of session and are often required to obtain coverage from an insurance/extended health benefits plan. Prior to your first appointment, it may be beneficial to consult with your provider to determine your level of coverage.

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WHAT HAPPENS IF I NEED TO CANCEL OR MISS MY APPOINTMENT?

OKWCS adopts a 24-hour cancelation policy. You will need to cancel 24 hours in advance. Otherwise, you will be charged for the full session fee.

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WHAT CAN I EXPECT IN THE FIRST SESSION?

In the first session, we will go over some things including:

  • The limits of confidentiality
  • Your expectations, hopes and goals
  • What to expect in the counselling process
  • Review your background and history, such as your general life story, family background, and current relationships.
  • Review policies on cancellation, lateness, and social media
  • Emergency contact information or in event of a crisis
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DO YOU KEEP OUR CONVERSATIONS PRIVATE?

In general, the information that you share with Gary during your appointment(s) is confidential. Legally and ethically, your records are protected, and no information is disclosed without your expressed written permission. There are a few exceptions to this rule, some of which are listed below:

  • If a client makes a serious threat to harm themselves or to harm another individual, the law requires Gary to try to protect you and/or that person. This may involve calling a family member or calling 911.
  • If there is suspected child abuse or neglect (or there has been in the past) or abuse/neglect of an older or vulnerable adult, Gary is required to report this to the appropriate authorities immediately.
  • For clients involved with the criminal justice system, Gary’s clinical records could be subpoenaed for court.

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HOW LONG WILL I HAVE TO WAIT FOR AN APPOINTMENT?

OKWCS is currently accepting clients. Appointments can be scheduled throguh on-line booking or phone/text.

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WHAT SHOULD I DO IF I AM IN CRISIS OR THIS IS URGENT?

  • Contact Crisis Centre BC at 1-800-784-2433
  • Contact 911
  • Visit your nearest emergency room.
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Counselling offers a space where you can safely and confidentially explore any challenges you are facing.

Contact

  • Tel:250-801-4182
  • E-mail:info@okwcs.com
  • 3195 Walnut Street, Kelowna, BC, Canada V1W 3T6

Services

  • Individual Therapy
  • Couple Therapy
  • Group Therapy
  • E-Therapy
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